Terms & Conditions
- Always full refund if order does not arrive within 60 days!
IMPORTANT: Please always provide your correct email, name on your home door or c/o name, shipping address and your phone number to prevent problems. We will not be responsible for lost packages due to wrong shipping address.
- Always SSL 256-bit encrypted connection with our web site, for your safety.
- Always reliable, secure payment option.
- 14 days return policy for new products - send it back and get your money back!
Terms & Conditions at TrendyTandy.com
Prices on our web site may be shown in multiple currencies. Payments are always done in USD or EUR, currency will be converted if necessary and you will see the exact amount to pay and the currency on the checkout page before you pay.
All prices are shown tax-free, we do not charge any taxes.
All product are shipped from wharehouses oversees, outside US and outside EU.
USA: You do not have to pay import tax in the US for products below 800 USD value (more information here).
It's quite uncommon that small packages with relativly cheap products will be charged any import fees in most countries. NOTE: We will not be reponsible for this kind of charges. These fees are the sole responsibility of the customer.
- Add products to the shopping cart
- Loggin or write your name, address, phone, email and coutry.
- Select shipping option
- Agree to our terms and make payment by avalible options
- If your instant payment is not successyfull try again or try another option if avalible.
- In case you can not complete your order at thsi time, your shopping cart wil remain full for a while so you can come back to finnish your order.
After your order is successyfull placed you will get order confirmation email. Every time your order status is changed you will receive email (in case you can't find your email please ckeck your spam folder and white list emails from @TrendyTandy.com)
All your orders, receipts and s real time order status is avalible if you loggin to "My pages"
IMPORTANT: Please always provide your correct email, namne, c/o name in case your name is not on your door, shipping address and your hone number to prevent shipping problems and delays.
We offer only 100% secure transactions through worlds leading payment gateways.
Contact us bya email a.s.a.p if you want to cancel your order. You can only cancel an order if it`s not processed yet.
You your order was already processed you must wait to receive it, than apply for return and send it back to our warehouse in Poland at your expense. See below.
REFUNDS & RETURNING ITEMS
We offer 14 days "no questions asked" return policy (from the date you received your items). Complaints / claims must be emailed within 7 days (from the date you rceived your items).
- For returning your order please start by contacting us by email, from our contact page and writing your order number. Do NOT return anything without prior contact with us and getting correct return address (if you do this you will be charged additional costs).
- Returns are not possible for som items like personal hygien, tools, software, one time use products.
- You can return only new, unused / unopened products in original condition and packing. You should also contact us if you have received products that did not match the description, wrong or damaged products received. Some products that are custom made for you or special order on request can not be returned (if not damaged or wrong item sent)
- We will resolve all claims within less than 30 business days (except hollidays and vaccations).
- After you receive our email with return confirmation and instructions. Some times you wont need to ship the products back but in most cases you must send it back to our warehouse in Poland. Returning products is at your expense and must be done using traceable package. We will not be responsible for returns with lost or damaged packages.
- After reviewing your returned packge will issue a refund. Shipping costs are not refundable.
- Refunds will and can only be done to same bank card, PayPal account or bank account you payed from.
- Refuns are made within 10 business days. Depending on how banks work it can take additional time for you to receive the refund.
All our new products have a 3-12 months warranty against any manufacturing defects. Please see also the product page for warranty information about each product. If your received item is faulty please contact us, you will need to send it back to us. We will replace it a.s.a.p. or offer you a discount coupon or offer another similar product. However we will not return shipping charges. The customer is always responsible for all return shipping charges to us.
CONTACT & HELP
We are always here if you need help. To contact or customer support please use the contact form on our web site. Provide your name, e-mail and order nr. We guarantee prompt reply to all e-mails.
DISCLAIMER LIMITATION OF LIABILITY
We disclaims any and all liability of any kind for any unauthorized access to or use of your personally identifiable information. By accessing this web site, you acknowledge and agree to our disclaimer of any such liability. Non of sold by us products may be used for illegal activity.
Third Party Content - we may be distributing (and not a publishing) content supplied by third parties and users. Any opinions, advice, statements, services, offers, or other information or content expressed or made available by third parties, including information providers or sers of this web site, are those of the respective author(s) or distributor(s) and not of our company.
Neither we nor any third-party provider of information guarantees the accuracy, completeness, or usefulness of any content, nor its merchantability or fitness for any particular purpose.
All Registered Trade Marks used on this Website, whether marked as Trade Marks or not marked, are declared to belong to their respective owner(s).
CHANGES TO OUR TERMS & CONDITION
With reservation for errors and incorrect information. If you do not agree, you should not access or use this web site.